5 Merrion Road, Ballsbridge, Dublin 4, D04 V2F5, Ireland
Phone: +353 1 677 0000
Email: [email protected]
Privacy contact: [email protected]
1) Introduction
Cyzlora Farm Ltd is the controller of personal data processed through this website and related communications. We are based in Ireland. This policy applies to information collected through our website pages, enquiry forms, email interactions initiated by the site, and basic server logs that support security and reliability.
Our business provides information about Irish grain and wheat farming and accepts enquiries about crop availability, logistics, and intended use. The site does not provide medical, financial, or other sensitive advisory services, and we do not request sensitive personal data. If you choose to provide additional details in a message, we will treat them as part of your enquiry and limit access to staff or service providers who need it to respond.
2) Data we collect
The categories of personal data we may collect depend on how you use the site. When you browse, we collect limited technical data to operate the site securely. When you contact us, we collect the details you provide. The main categories are:
- Identity and contact data: full name, email address, and optional phone number when you submit an enquiry or email us.
- Enquiry content: the message you send, your crop interest (for example wheat, barley, oats), your intended use, approximate volume, and timing details you provide.
- Technical data: IP address, browser type, device information, pages viewed, approximate location derived from IP (city or region level), and timestamps, typically captured in server logs and analytics.
- Cookie and usage data: cookie choices (accept or reject), and usage patterns if analytics cookies are accepted.
We do not intentionally collect special category data (such as health information, biometric identifiers, political opinions, religious beliefs), nor do we require payment information through this site. Please avoid including sensitive information in messages.
3) How we collect data
We collect data using the following methods, depending on your interaction:
When you submit an enquiry form, we collect the fields you complete and use them to respond. The form may open your email client using a mailto link, which means your email provider may process the message according to its own policies.
We use a cookie preference value stored in your browser to remember whether you accepted or rejected non-essential cookies. If you accept analytics, additional cookies may be used to measure site performance.
We may use Google Analytics 4 to understand how visitors use the site (for example which pages are most useful). Analytics is enabled only when you accept cookies in the banner.
Our hosting infrastructure may log IP address, user agent, and request details to maintain availability, detect abuse, and troubleshoot issues.
If we add additional tools (for example Meta Pixel for marketing measurement), we will describe them here and ensure they are governed by your cookie preferences and applicable law.
4) Legal bases for processing (GDPR Article 6)
We process personal data under the following legal bases, depending on the context:
We rely on consent for non-essential cookies (analytics and marketing cookies) and for optional marketing emails where you actively opt in. You can withdraw consent at any time. Withdrawing cookie consent can be done by changing your browser settings and clearing stored site data; marketing consent can be withdrawn by contacting us at [email protected].
When you contact us to request availability, pricing discussion, or delivery planning, we process your contact details and enquiry information as necessary to take steps you request prior to entering a supply arrangement, and to manage those communications.
We process certain technical and security-related data (such as IP address and server logs) to protect the site, prevent abuse, and maintain reliable operation. We also have a legitimate interest in understanding general site performance; however, where this involves non-essential cookies, we use consent rather than legitimate interest.
Where applicable, we may process data to comply with legal obligations, for example responding to valid regulatory requests or maintaining records required by law.
5) Purposes of processing
We use personal data for specific, limited purposes:
- Responding to enquiries: to answer questions about crops, availability, intended use, and delivery planning.
- Customer support: to follow up on messages, clarify requirements, and maintain a record of communications so we can respond consistently.
- Site reliability and security: to detect errors, protect against malicious traffic, and ensure the site loads correctly across devices.
- Analytics and improvement: if you accept analytics cookies, to understand aggregated usage so we can improve content, navigation, and performance.
- Marketing communications (opt-in only): to send email updates about crop availability or farm notes when you explicitly opt in.
- Fraud prevention and compliance: to respond to suspected misuse, enforce site terms, and meet legal requirements.
We do not use your data to make decisions based solely on automated processing that produce legal effects or similarly significant effects.
6) Retention periods
We keep personal data only as long as necessary for the purposes described in this policy, unless a longer retention period is required by law. Our typical retention periods are:
If you request deletion, we will delete or anonymise your personal data unless we need to retain certain information to comply with legal obligations or to establish, exercise, or defend legal claims.
8) International transfers
We are based in Ireland and primarily process data within the European Economic Area (EEA). Some service providers (for example analytics and email delivery providers) may process data outside the EEA, including in the United States, depending on their infrastructure.
When personal data is transferred outside the EEA, we rely on appropriate safeguards such as:
- European Commission Standard Contractual Clauses (SCCs) with additional measures where required.
- Adequacy decisions where applicable for the destination country or relevant framework.
If you would like more information about the safeguards used for a specific provider, contact us at [email protected].
9) Your rights under GDPR
If you are in the EEA (including Ireland), you have rights regarding your personal data. These rights are not absolute and may be subject to exemptions, but we will respond to requests in line with applicable law.
Request a copy of personal data we hold about you and information about how we use it.
Ask us to correct inaccurate or incomplete information.
Ask us to delete your personal data where there is no lawful reason to keep it.
Ask us to limit how we use your data in certain situations.
Receive certain data you provided to us in a structured, commonly used format, or ask us to transfer it where technically feasible.
Object to processing based on legitimate interests, including profiling related to those interests, where applicable.
Right to withdraw consent: where we rely on consent (for example analytics cookies or marketing emails), you can withdraw it at any time. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.
How to exercise your rights: email [email protected] from the address associated with your enquiry and describe your request. We may need to verify your identity to protect your data.
Right to complain: you have the right to lodge a complaint with the Irish supervisory authority, the Data Protection Commission (DPC). You can find information on how to contact the DPC at its official website.
11) Children’s privacy
This website is not directed at children under 16 and we do not knowingly collect personal data from children under 16. If you believe that a child has provided personal data to us, contact [email protected] and we will take steps to delete the information where appropriate.
12) Policy updates
We may update this policy to reflect changes in legal requirements, the way the site operates, or the tools we use. If changes are significant, we will provide a clear notice on the site and, where appropriate, notify you by email if we have your contact details and are permitted to do so.
The date at the top of this page shows when this policy was last updated: January 15, 2026.
13) Contact and Data Protection contact (DPO)
Cyzlora does not appoint a statutory Data Protection Officer in all cases, but we provide a dedicated privacy contact for requests and questions. To exercise your rights, request deletion, or ask questions about this policy, contact:
If your request relates to a general enquiry rather than privacy, you can also contact [email protected] or visit our Contact page.
Quick summary
We collect the information you provide to contact us (name, email, optional phone, and message), and limited technical data required for site operation. Analytics is optional and controlled through your cookie choice. You can request access, deletion, or correction by emailing [email protected].